It’s a promise to you, our customer. Our commitment to treat you the way we’d want to be treated. If you’re ever not stoked with your shopping experience at Tactics, just say the word. We’ll do what we can to fix it.
As a Tactics customer, you have the right to expect the following:
An Easy Shopping Experience
- Browsing and searching – fast and simple.
- Locating your size – just the click of a button.
- Big, juicy photos with lots of angles or full 360-degree views.
- Video reviews to cover features and technology.
- Sizing charts that don’t leave you guessing.
- Our Board Graphic Guarantee – every snowboard base and top design is clearly displayed…what you see is what you’ll get.
Authentic Products At Great Prices
- Our one-page checkout is fast and easy.
- Shipping estimates make picking the right shipping method simple.
- Choose a gift receipt with no prices – perfect for the holidays!
Free U.S. Shipping
- Tactics is an authorized seller for every brand we stock – you’ll never receive fake, counterfeit, knock-off or b-stock goods.
- We will never be undersold. That is a guarantee.
- Yes, we will match prices on in-stock, same size, same style, same color products being advertised by another U.S. seller.
- U.S. buyers pay no sales tax, no matter where you live.
Security & Privacy - Guaranteed
- Any U.S. purchase qualifies for free Super Saver delivery. Any state, any amount.
- For your protection, Tactics does not save credit card numbers.
- We use 128-bit SSL encryption during checkout to guarantee your personal information remains 100% private and protected.
- Not cool with ordering online? You can call us seven days a week. We’re happy to help.
- We collect the info we need to fulfill your order, but we never share it, sell it or trade it with any third party.
- You will only receive our promotional e-mails if you choose to subscribe, and you can unsubscribe at any time.
Top-Shelf Customer Service
- If you aren’t 100% satisfied you can return any item within 60 days for full refund.
- Our EZ Returns system lets you easily initiate a return and print our UPS return label.
You Care About Green, We Do Too
- You will always be treated with respect.
- If you have a question or a concern, our service staff will assist you with courtesy and a smile.
- And these aren’t your average call center folks – our guys and gals ride it, wear it or know someone who has. You’ll get knowledgeable feedback from a real expert.
- Tactics believes our children have the right to enjoy the same fresh snow, air and water that we play in.
- We utilize green-friendly materials and processes whenever possible.