Asked by Mylinh He on 6/21/2013
What is your return policy? Do I pay for the return? When will I receive my order? Is paypal accepted?
For returns, please follow the instructions below. For U.S. customers in the lower 48, the easiest way for you to return the merchandise is to follow our EZ Returns process and have us generate a shipping label for you!
Click on My Account in the upper right hand corner of the website. (For customers who received a gift, do not have access to the My Account section for your gift order, and wish to process a return, please simply contact us to receive return instructions.)
Log in to your account using your email address and password and be sure you are connected to a printer.
Click the button that says "Click Here For Returns."
You will be taken to a screen showing the products that are eligible for a return. Check the item(s) you wish to return, choose a return reason, and click "Continue."
The next page will allow you to choose either EZ Returns or Ship It Yourself.
If you choose EZ Returns, Tactics will generate a pre-paid return shipping label for you along with the return form. To help cover the cost of return shipping using EZ Returns, a flat $5.95 will be deducted from your return amount, regardless of the size of your return.
If you choose Ship It Yourself, only a return form will be generated and you will pay for the return shipping yourself.
Click "Continue to Return Instructions."
After reading the return instructions that appear on the page, click the "Print" button.
Your shipping forms will appear and can be immediately printed.
If you chose EZ Returns, a pre-paid return shipping label and the Tactics return form will print. Follow the instructions and take your package to a UPS store or UPS drop off location.
If you chose Ship It Yourself, only a Tactics return form will print. Follow the instructions and ship your package to us via a carrier offering package tracking technology, such as UPS or Insured Parcel Post.
If for any reason you need to reprint your return form and/or shipping label at a later time, simply log back in to My Account and follow the instructions to reprint the forms.