Contact Us

Need Assistance?
Call us Toll-Free at 1.888.450.5060
Daily 9 a.m. to 5:30 p.m. Pacific
info@tactics.com

International Customers
Call us at 1.541.349.0087
Daily 9 a.m. to 5:30 p.m. Pacific
internationalorders@tactics.com

Visit Our Eugene Retail Store
375 W 4th Ave., Eugene, OR, 97401
Monday - Saturday, 11 a.m. to 7 p.m.
Sunday, 12 noon to 5 p.m.
541.349.0087

Holiday Alert:
Tactics Eugene retail store and customer service call center will be closed July 4.

Tactics FAQ's

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My Tactics Account Why do I need a Tactics Account? How do I create an account? How do I retrieve my password? How can I check my order status? How do I track my shipment Placing An Order - Domestic How do I order from Tactics? What are my payment options? When will my credit card be charged? When will my credit be processed? What are my shipping options? Can I ship to an APO or FPO address? When will my order arrive? How do I apply a coupon code? Will Tactics confirm my purchase? What if something is out of stock? Are gift certificates available? Placing An Order - International How do I place an international order? What are my payment options? What are my international shipping options? Is free shipping available? What about import taxes and fees? Why do I owe a balance upon delivery? Are all items available to ship overseas?

Security & Privacy Is my personal information secure? What is Tactics' privacy policy? Will Tactics send me e-mail after I buy? Can I opt out of receiving e-mails? Returns Can I return an item if I don't like it? What if an item I ordered is missing? What if an item I ordered is defective? Do I have to pay return shipping costs? Products & Pricing Are products covered by a warranty? Will Tactics match a lower price? What if Tactics drops a price after I buy? Do I have to pay sales tax? What items qualify for free shipping? About Tactics Where is Tactics located? How long has Tactics been in business? Does Tactics support the environment? Does Tactics offer sponsorships?